Shipping policy

Shipping Policy

Last Updated: July 24, 2026

Thank you for shopping with NOVA BEAUTY STORE. We are committed to delivering your order as quickly and efficiently as possible. Please review our shipping policy below.

Order Processing

  • Orders are processed within 1–3 business days after payment has been successfully confirmed.

  • Orders are processed Monday through Friday, excluding weekends and public holidays.

  • During peak seasons, promotions, or holidays, processing times may be slightly longer.

Shipping Times

Estimated delivery times vary depending on your location:

  • United States: 5–12 business days

  • Canada: 7–15 business days

  • United Kingdom: 5–10 business days

  • Europe: 7–15 business days

  • Australia & New Zealand: 7–15 business days

  • Other International Locations: 10–20 business days

Please note that these are estimated delivery times and are not guaranteed.

Shipping Costs

Shipping charges are calculated at checkout based on your delivery location and selected shipping method.

From time to time, we may offer free shipping promotions on qualifying orders.

Order Tracking

Once your order has been shipped, you will receive a confirmation email containing your tracking information. Tracking details may take up to 48 hours to become active.

Delays

While we work hard to deliver orders on time, shipping delays may occur due to:

  • Customs clearance

  • Severe weather conditions

  • Carrier delays

  • High order volumes

  • Public holidays

  • Incorrect or incomplete shipping addresses

We appreciate your patience if these situations arise.

Incorrect Shipping Information

Please ensure your shipping address is accurate before completing your purchase. NOVA BEAUTY STORE is not responsible for delays or failed deliveries caused by incorrect or incomplete address information provided at checkout.

Lost or Damaged Packages

If your package arrives damaged or appears to be lost during transit, please contact us within 7 days of the expected delivery date. Include your order number and any relevant photos (if applicable), and we'll work with the shipping carrier to help resolve the issue.

Customs, Duties & Taxes

International orders may be subject to customs duties, taxes, or import fees imposed by your country's customs authority. These charges are the responsibility of the customer unless otherwise stated.

Delivery Confirmation

Once a package has been marked as delivered by the shipping carrier, responsibility for the shipment transfers to the customer. If you believe your package was delivered incorrectly, please contact the shipping carrier first, then reach out to our support team if you need additional assistance.

Contact Us

If you have any questions about your shipment or this Shipping Policy, please contact our customer support team. We're always happy to help and will do our best to assist you.